Welcome to Aurora Lumos! We are committed to providing an exceptional shopping experience and ensuring that your orders are delivered in a timely manner. This Shipping Policy outlines how we process, ship, and handle your orders.

Please read the policy carefully before making a purchase.

Order Processing Times

• All orders are processed within 1-3 business days for 90% of orders.
• You will receive a confirmation email once your order has been placed and another when it has been shipped.
• If there are any delays in shipping due to high order volumes or unforeseen circumstances (e.g., natural disasters, shipping carrier delays), we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Below are the shipping options available:

Please note that the delivery times are estimates and may vary depending on the destination and external factors beyond our control, such as customs delays.

Customs, Duties, and Taxes

We offer shipping to the UK, US, Germany (DE), France (FR), Italy (IT), and Spain (ES). Please be aware of the following:

• Customs, Duties, and Taxes: Orders shipped to countries outside the EU (such as the UK and US) may be subject to import duties and taxes, which are applied once the shipment reaches your destination. These charges are not included in the product price or shipping costs and are your responsibility as the customer.

• Shipping Delays: Occasionally, delays can occur due to customs processing times, especially for international shipments. We do our best to minimize delays, but customs procedures are outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your shipment using the provided link. If you do not receive your tracking information, please contact us at officialauroralumos@gmail.com

Missing, Lost, or Damaged Packages

If your order has not arrived within the expected delivery window, please contact us so we can investigate.

• Lost Packages: If your tracking shows the package as delivered but you haven't received it, please check with neighbors or your local post office before reaching out to us.
• Damaged Packages: If your order arrives damaged, please email us immediately at officialauroralumos@gmail.com with photos of the damage, and we will work with you to resolve the issue.

Shipping Restrictions

We currently ship to the following countries: United Kingdom (UK), United States (US), Germany (DE), France (FR), Italy (IT), and Spain (ES).

At this time, we do not offer shipping to other countries